Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

More on Arturo Fuente Cigars

  • Opus X

    The Fuente Fuente Opus X is the first ever Dominican Puro, made with a glorious wrapper tobacco cultivated in the mineral rich soils of the Dominican Republic. This cigar is regarded by many as the pinnacle of cigar perfection. The unique combination of Fuente tobaccos produce flavors both smooth and bold, in harmony with the sweet lingering fullness of the exclusive Opus X wrapper tobacco, flawless construction, and a century of mastery and tradition in cigar making.

  • Rare Pink Collection

    The Arturo Fuente Rare Pink cigar brand was created to help raise breast cancer awareness, a project that is very dear to Liana Fuente who is in charge of brand development for Arturo Fuente cigar company, and she is the daughter of Carlos Fuente Jr. Proceeds from the purchase of each box will be donated to The American Cancer Society—Making Strides Against Breast Cancer. The cigar features an Ecuadorian wrapper with a binder and filler composed of premium tobaccos from Nicaragua and undisclosed origins. The cigars are handmade at the famed Tabacalera Fuente in the Dominican Republic.

  • Forbidden X Collection

    These new modules have some obvious differences when compared to previous releases in the Forbidden X 13 line. One immediately notices a new packaging design that does not match the original Forbidden X 13. In addition, each cigar is wrapped in a protective cedar leaf, which was not the case with the original edition. What is very special is the wrapper leaf which is relatively light compared to the other editions which had a darker Forbidden X 13 wrapper leaf.